END USER DEVICE MANAGEMENT

The number and type of end user devices and operating systems are constantly growing, meaning it’s important now more than ever to have a unified management system in place.  We manage your infrastructure needs to reduce end user downtime, making your business run smoothly.

As an authorized reseller for manufacturers such as Dell, HP and Lenovo, we provide services for all types of end user devices with a focus on Managed Client and Managed Deployment services.

MANAGED CLIENT SERVICES

  • Break/fix and Warranty Support
  • Device Moves, Adds and Changes
  • Service Desk Integration
  • Desk Side Support and Incident Management
  • Proactive Problem Management
  • Software Patching and Anti-Virus Updates
  • Asset and Configuration Management

ADDITIONAL END USER SERVICES

  • Logistics and Warehouse Services
  • Help Desk & Call Center Services
  • Installation Services
  • Field Support
  • Moving Services

MANAGED DEPLOYMENT SERVICES

  • Equipment Receipt and Inspection
  • Asset Tagging and Device Etching
  • Application Packaging and Testing
  • System Configuration
  • Site Preparation and Structured Cabling
  • Device Installs
  • Scheduling with Precision Delivery and Timing
  • DoD-compliant Device Wiping
  • Asset Disposal

WYNNDALCO'S PROPRIETARY DATABASE: TIMS

Supporting our Managed Client and Managed Deployment services is Wynndalco’s own proprietary database: Technology Infrastructure Management Software (TIMS).  TIMS is a unified suite of modules used to provide extensive services in a central location.  This enables us to efficiently manage the integration of technology equipment at multiple locations under tight deadlines.